Swift-Cut Privacy Policy
INTRODUCTION
Swift-Cut is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.
Swift-Cut Automation Limited is the lead data controller in respect of personal data processed under this policy. Company number is 0792807 and registered address is 1 Lancaster Park Newborough Road, Needwood, Burton-On-Trent, United Kingdom, DE13 9PD
Swift-Cut sells its products directly and through an independent network of authorised channel partners (Swift-Cut Channel partners).
This policy applies to any personal information provided by you through the Swift-Cut website (www.swift-cut.com) or provided to Swift-Cut by Swift-Cut Channel partners.
It is important that you read this privacy policy together with any other privacy policy Swift-Cut may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information.
WHY DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?
Swift-Cut collects personal information about you to inform you about, and provide you with, Swift-Cut Products or services, to deal with any enquiries you may have about them and to improve and develop these for the future.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Swift-Cut collects the following types of personal information about you:
Forename and surname
E-mail address
Telephone number
Company Name
Address
Details of the Swift-Cut Product you are interested in
COOKIES
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies for the collection, sharing, and use of personal data for non personalized and personalized ads by third parties like Google. However, you may visit “Cookie Settings” to provide a controlled consent.
For full detailed information on the cookies we use and the purposes for which we use them see the Swift-Cut Cookies Policy.
HOW DO WE RECEIVE PERSONAL INFORMATION ABOUT YOU?
Swift-Cut receives personal information about you:
When you contact us directly or visit the Swift-Cut website (www.swift-cut.com) to request an e-brochure or a quote for a Swift-Cut Product or service or to make a general enquiry
Where you have contacted a Swift-Cut Dealer in relation to acquiring a Swift-Cut Product Swift-Cut may also receive this type of information from that Swift-Cut Dealer (or from IT systems that may be provided by Swift-Cut to the Swift-Cut Dealer).
HOW DO WE USE PERSONAL INFORMATION ABOUT YOU?
Swift-Cut uses this personal information about you:
To identify who you are when you contact us
To provide you with the Swift-Cut Products or services you have requested and to understand what Swift-Cut Products you may be interested in
To contact you regarding your Swift-Cut Products to answer your technical queries or general enquiries or to administer warranty claims or product safety related communications
To improve Swift-Cut Products or services and to carry out customer surveys
To resolve complaints or issues you may have with a Swift-Cut Product or service
To send you marketing information about Swift-Cut Products or services
To invite you to Swift-Cut events you may be interested in.
HOW WILL WE CONTACT YOU?
Swift-Cut and its third party service providers (eg, marketing fulfilment agencies) and Swift-Cut Channel partners may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services.
WHO DO WE PROVIDE THIS PERSONAL INFORMATION TO?
Swift-Cut will provide your personal information to:
The Swift-Cut Staff and the relevant Swift-Cut Dealer if you are acquiring or are interested in acquiring Swift-Cut Products or services or to benefit you for service support in relation to your Swift-Cut Products
Our service providers who perform services on our behalf, such as marketing fulfilment agencies or IT service providers
WHERE WE STORE YOUR INFORMATION
All personal information we have about you is stored on secure servers operated by Swift-Cut or its third party service providers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. Swift-Cut ensures that these third party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.
DATA TRANSFERS
Your personal information may be transferred to Swift-Cut offices operating in countries outside the European Economic Area (EEA) or may be processed by Swift-Cut’s third party service providers based or operating outside the EEA. Swift-Cut will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.
DATA RETENTION
Your personal information will be held in Swift-Cut’s customer relationship management systems for an indefinite period to manage our relationship with you. Swift-Cut will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.
YOUR RIGHTS
You have the following rights in connection with your personal information processed by Swift-Cut:
ACCESS – you can request access to your personal information and further details about how your personal information is handled by Swift-Cut
OBJECT – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the legitimate interests pursued by Swift-Cut or by a third party
RECTIFICATION – you can request rectification of any incorrect personal data held about you
ERASURE – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the legitimate interests pursued by Swift-Cut or by a third party
You have the right at any time to withdraw consent to receiving marketing from Swift-Cut and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:
Post: Data controller, Swift-Cut Automation, 1 Lancaster Park Newborough Road, Needwood, Burton-On-Trent, United Kingdom, DE13 9PD
Email: support@swift-cut.co.uk
You can also exercise any of these rights at any time by contacting us using the contact details provided below.
If you are concerned or have questions about how Swift-Cut handles your personal data please contact us and we will do our best to assist you.
Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/.
CHANGES TO OUR PRIVACY POLICY
Swift-Cut reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT DETAILS
Questions, comments and requests regarding this privacy policy should be addressed to The data controller, Swift-Cut Automation, 1 Lancaster Park Newborough Road, Needwood, Burton-On-Trent, United Kingdom, DE13 9PD