A Refreshing Approach to Aftercare
With 1000’s of machines sold we take aftercare support very seriously, whether directly or via our regional partners. You will receive ongoing engineering support for as long as you own your machine – an aftercare assurance that is unrivalled and unquestionably Swift-Cut.
Swift support from the start
Choose Swift-Cut and be supported from the moment your order is placed – from advice on power sources to pre-install paperwork that tells you all you need to know about the journey you’re about to embark on. With Swift-Cut – we strive to prepare you for the arrival of your machine so that you’ll be up and running immediately.
“I was equally impressed with the installation process and after care. The process of choosing, buying and fitting our machine was a ‘piece of cake’ ” Jamie, designer at JAILmake
Regular maintenance of capital equipment is not only a legal requirement, it also assists in ensuring the longevity of your investment and optimal performance.
Our Swift-Care Interactive Online Service kit provides everything you need to service your machine and keep it running at its best. As part of the deal, we will remotely connect to your table and talk you through the service procedure, step-by-step.
With our Swift-Care Online Service and Support package, you not only receive an annual Interactive Service kit but your table is also covered by an extra years manufacturer warranty and un-limited access to our support team for both technical and application assistance.
What happens on Swift-Cut day?
Your machine is delivered to site via our dedicated courier and you position it in place and connect to air, power and internet. We will then dial in to the machine and using a combination of PC and Swift-Cut mobile applications, we will carry out the remainder of the setup and provide comprehensive training, designed to make you immediately proficient. We will not disconnect until you are confident, and usually half a day is adequate.
“I found the process far simpler than I thought it would be, with a problem-free installation and training that was more than enough to have us up and running within the day.” Chris, C&S Fabrication
You will never be far from a Swift-Cut engineer. Our TeamViewer remote engineer comes as standard – allowing our team to see the operator screen and diagnose fault. At Swift-Cut – we keep you cutting by taking a rare and refreshing approach to aftercare, ultimately making you competent in operating your machine and recognising problems if they arise.
“What I liked is the aftercare from Swift-Cut, who have been prompt when I had an issue and who have, when able, given me the tools to rectify the problems myself. How reassuring that Swift-Cut is looking to help the customer, as opposed to simply seeing it as an opportunity to charge a call out fee.” Paul, MD of Foursquare Farm Buildings Ltd
For technical queries call or email your local support team – please check the contact section and choose your country
Testament to the service and training Swift-Cut provides, our customers have a habit of coming back. One customer has just purchased their sixth Swift-Cut plasma cutting machine. Another has added a Swift-Jet to their collection, after being blown away by their Swift-Cut plasma machine. See what our customers say here for more success stories.
With over forty years combined experience in plasma and water jet cutting, we have unparalleled knowledge when it comes to cutting on many different grades and types of material. Swift-Support allows you access to our team for material applications and so enhancing both your performance and productivity.
Swift-Cut maintains over 2500 machines worldwide and our team is made up of the very best plasma and water jet engineers, all passionate about keeping Swift-Cut customers cutting.
For a quote on a new machine call your local Sales team – please check the contact section and choose your country.
Feel you need more?
With Swift-Cut you can purchase extended warranties which cover support, parts or both, giving you even more peace of mind.
Swift reaction times
We aim for next day dispatch on parts and same day dispatch on consumables (ordered before 2pm)
For parts and consumable call or email your local sales team – please check the contact section and choose your country.