Support & Aftersales Customer Service
Support that keeps you cutting
Swift-Cut supports more than 5000 machines worldwide, providing practical technical and application assistance through our own engineers and trusted regional partners.
From installation and operator training to remote diagnostics, servicing and replacement parts, we’re here to ensure you get the best from your machine for as long as you own it.
Ready to cut from day one
Our support begins before the machine arrives. We’ll walk you through all aspects of the delivery, commissioning and training process, so you know exactly what to expect ahead of time. Our dedicated engineers can join you on site, or we can even commission and train remotely: a very popular choice as it’s easy for us to fit around your busy working day.
- Pre-installation guidance and documentation
- Machine setup and configuration
- Comprehensive operator training
- Practical advice tailored to your applications
Ongoing support to keep production moving
Swift-Cut support doesn’t stop once your machine is installed. Our engineers remain on hand to help with technical questions, cutting applications, maintenance and fault diagnosis whenever you need us.
Through a combination of telephone support, secure remote login and our dedicated support app for iOS and Android, we can resolve up to 95% of application issues remotely. This helps us respond quickly to customers in the UK and around the world, minimise disruption, and keep your machine cutting.
Swift-Care servicing
Our service packages are designed to help you maintain your machine and support reliable performance. Extended warranty options covering support, parts, or both are also available for additional peace of mind.
Parts and consumables
When you need replacement parts or consumables, we know speed matters. In-stock items ordered before 2pm are typically dispatched the same working day, helping you keep downtime to a minimum.
What Swift-Cut customers say
How can we help?
Whether you need technical assistance, servicing, parts or advice about your machine, contact your local Swift-Cut team and we’ll connect you with the right people.
How can we help?
Whether you need technical assistance, servicing, parts or advice about your machine, contact your local Swift-Cut team and we’ll connect you with the right people.
Give us a call or fill in the form below and we will get in touch.